Knowledge Base

SSH access and generating a GitHub deploy key SSH (Secure Shell) lets you connect to your hosting from the command line to run commands, manage files...

Changing your hosting document root The document root is the folder in your hosting whose contents are shown when someone visits your domain. The web...

Connecting via FTP FTP accounts let you transfer files to your hosting with an FTP client (e.g. FileZilla). They are completely separate from SSH acc...

DNS records: what they are and how they work DNS (Domain Name System) translates a domain name into the addresses and information that browsers, mail...

SSL certificates and HTTPS An SSL certificate encrypts the connection between a visitor's browser and your website. CloudWeb automatically issues and...

Wildcard domains and wildcard SSL certificates A wildcard domain means any subdomain of your domain (*.yourdomain.com) resolves to the same place, wi...

Subdomain settings How your hosting handles subdomains of your main domain (e.g. blog.yourdomain.com) is set on the Domains & SSL tab, in the Subdoma...

Migrating email from your old hosting CloudWeb can move email from your old mailbox for you, using IMAP synchronization (the imapsync tool). Every fo...

Editing DNS records in the panel If a domain uses CloudWeb's nameservers (see DNS records: what they are and how they work), you manage its DNS zone...

Deployments tab Deployments is an inner section of the Development tab on a hosting's detail page in the panel. It manages Git repositories and deplo...

Fixing file permissions Wrong permissions are the most common cause of "Permission denied" errors, or of Laravel being unable to write to storage or...

Quick actions Quick actions is a sub-tab of a repository's detail inside the Deployments section (Development → Deployments). The panel detects the p...