Paying invoices

Paying invoices

All your billing documents live under Invoices in the panel (https://panel.cloudweb.sk/invoices). Open a document to see its line items, payment history and a button to download the PDF.

Proforma vs. invoice

Cloudweb issues two kinds of documents. A proforma is a non-tax document issued when you order or renew a service – it is not yet a tax invoice. The moment a proforma is actually paid (by card, bank transfer or credits), a real tax invoice is generated automatically with its own number. The tax point on that invoice matches the date the proforma was paid, not the date the invoice document itself was created.

If a proforma was paid with credits, no tax invoice is generated at all – a credit payment is always VAT-exempt, since VAT was already accounted for when the credits were topped up (see the credits article).

Ways to pay

On a document's payment page (the Pay button on any unpaid document) you choose a method under Payment Method: Credit Card, Bank Transfer, PayBySquare, or Credits if your balance is sufficient.

Credit card

Card payment runs through Stripe directly on the page – enter the card details and cardholder name and confirm with Pay. If your bank requires 3-D Secure, the panel walks you through the extra step. On success the document is marked paid immediately.

Bank transfer and PayBySquare

The panel shows the transfer details (account number/IBAN, SWIFT, variable symbol – the document number, and the amount) or a PayBySquare QR code you can scan in your banking app.

Important: the I have completed the transfer button (or I have completed the payment for PayBySquare) does not settle the document. It only marks it as awaiting review – the document moves into a "viewed, awaiting confirmation" state, and our side only matches the money once the transfer actually arrives in the account. Only then does the document flip to paid and, for a proforma, the tax invoice gets generated. Expect a delay between clicking the button and the transfer being processed and confirmed.

Credits

The pay-with-credits button only appears when your balance covers the full amount due and the document is a proforma (a tax invoice cannot be paid with credits). See the credits article for details.

Autopay for hosting and domains

On a hosting's Settings tab and on a domain's page you'll find a Billing & autopay card with two toggles:

• Autopay (Stripe on due date) – on the proforma's due date, the amount is charged to your default saved card. Manage cards under Payment methods.
• Pay from credit – two days after the proforma is issued, payment from your credit balance is attempted first; only if credits don't cover it (or the toggle is off) does the card charge happen on the due date.

Both toggles are on by default. For a domain, the renewal proforma is issued automatically about three weeks before expiry – see domain registration and renewal for details.

Downloading PDFs

Both the document detail page and the invoices list offer a button to download the document as a PDF.

What happens when an invoice is unpaid

The day after the due date, a document is marked overdue. A series of graduated email warnings follows (by default on days 3, 7, 10 and 13 past due), and if the document is still unpaid once the grace period has elapsed (14 days past due by default), the related hosting is suspended – it is stopped and a suspension notice is shown instead of the site.

While a hosting is suspended you can still reach the panel itself, your hostings overview, invoices and payments, support and account settings – so you can always pay what's owed. Everything else on that specific hosting (e.g. file manager, databases) stays blocked until the overdue invoice is paid.

If you have a credit balance, the daily overdue processing also tries to pay the overdue invoice from credits automatically before the hosting gets suspended.

If the invoice is still unpaid after suspension

While a hosting stays suspended with the invoice unpaid, you'll keep receiving warning emails, each stating exactly how many days are left before the hosting could be deleted. If the invoice is still unpaid once that period runs out, the hosting is queued for deletion – reaching that point does not delete anything automatically, the case is reviewed first. If deletion does go ahead, you'll receive a separate email about it, and all website files, databases, mailboxes, DNS records and SSL certificates are permanently removed. Backups from the hosting remain available for a limited time afterwards – contact support as soon as possible if you need to recover data. The safest way to avoid all of this is to pay the overdue invoice as soon as you get the suspension notice, or keep autopay from a card or from credits (described above) switched on.